IT Operations Lead

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Job Description


  • Proactively manages availability, reliability and performance of environments devising and delivering on approaches to reduce incidents, MTTD and MTTR in efficient and effective ways
  • Line & performance management responsibility for the team of Systems Administrators as well as being a hands on technical leader of the team
  • Acts as an escalation point for critical tickets and service affecting issues confidently taking control of situations and leading to a successful resolution
  • Acts as a senior technical team member in the design, planning and implementation of technical projects and large BAU deliverables
  • Plans, reviews and leads the implementation of complex, high-risk changes
  • Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement
  • Coordinates the hiring process, screening and interviewing candidates for the team


  • Maintains open communication with customers and stakeholders
  • Continually challenges how we do things and implements improvements ensuring repetitive tasks are eliminated/minimised
  • Drives to achieve and maintain high standards
  • Proactively looks for opportunities to share knowledge and skills across teams
  • Assists team members in developing their skills/careers and achieving potential
  • Willing to coordinate efforts across all other teams/departments to drive improvements across the organisation


  • Degree in Computer Science or related discipline preferred
  • Experience in managing team(s) of Technical staff in a related discipline.
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Ciaran Bergin

Associate Director 01 9476346
  • Salary: 80000 - 85000
  • Location:Dublin City Centre
  • Type:Permanent
  • Category:Technology & IT