On behalf of our Client, a prestigious & successful Multinational Company, we are looking for German fluent speakers (C1 or C2), with a good level of English), living in the Dusseldorf area or willing to relocate, to work as 1st, 2nd and 3rd level Service Desk Agents. You will have, depending on the level, from 6 months up to 3 years of experience working as a Service Desk Agent and been involved in support, diagnostic and resolution of technical issues. In short, you will have already some experience with providing process support for Application support, Laptops, Desktops, LAN Issues, Small Forms etc.
Amongst the main tasks, you will be:
- Providing all levels of technical support, service restoration, fulfillment of service requests, and advising users and ensuring the maximum availability, performance and utilization of knowledge and information systems;
- Following a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures, and executing transactions as per prescribed timelines;
- Providing measure analysis of issues and inputs for problem management;
- Leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling;
You will have:
- Intermediate knowledge of T/S OS (Windows 10/11), Browsers, MS Office suite
- Intermediate knowledge of Mobile Devices (iOS, Android)
- Basic networking knowledge
A SAP knowledge in BASIC Module & MM Module is necessary, but only for the more Senior levels.
If you are looking for a real career opportunity, if you are open to work in rotational shifts, if you are looking for a challenging, and yet rewarding, position, please get in touch with your CV in German or in English, or even just in English. This is a position for an immediate start, but we can wait for your notice period to end, if you are the tight candidate. An attractive salary, an exciting work environment and a genuine career progression path are waiting for you in beautiful Düsseldorf.
#german #deutsch #servicedesk #technicalsupport #customerservice