Customer Service Rep | North Dublin | 28K
A prominent client is looking for a Customer Service Representative to join their ever growing team. The role is on-site 5 days a week, and is shift work. Working 8 hours between 5am-1am with 2 days off per week with a scheduled roster. The company provides progression, fantastic training, & great benefits.
They are seeking the right candidate for a fun dynamic role that can build strong relationships with customers while adhering to company values.
Having a full drivers license is desirable for this role.
Benefits:
- Competitive Salary
- Starting 29 holidays (including bank holidays), increasing with length of service
- Monthly uncapped commission
- Medical refund scheme
- Enhanced statutory sick pay
- 1.5% employer matched Pension scheme
- Enhanced Maternity and Paternity benefits
- Access to Hubex benefits and discounts platform
- Life Assurance x2 basic salary
- Employee Assistance Programme
- Opportunities for career advancement and professional development
- Voluntary flu vaccination voucher
- Bike to Work Scheme
Key Responsibilities:
- Create the optimal rental experience by maximising on sales and service opportunities for every customer.
- Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
- Help backlogs at various pressure points across all departments
- Provide excellent customer service in all customer contact situations.
- Handle all customer needs with professionalism and confidence.
- Handle all telephone and email inquiries in a friendly and helpful manner.
- Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
- Ad hoc duties in line with business needs
Experience and Skill
- Excellent phone handling / communication skills
- Experience in customer interactions in a fast paced environment is advantageous
- Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
- Strong attention to detail and conscientious approach to work
- Driven, charismatic, and eager to learn in a fast paced, rewarding environment.
This is an excellent opportunity to join a well-established organisation, where your work and input is acknowledged and valued and where you will progress in your career.
Please send CV’s to [email protected] or apply directly for immediate consideration