Customer Relations Case Manager with German

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Responsibilities:

  • Responding and negotiating a resolution with customers who have brought forward a complaint about company services.
  • The resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships
  • Ensuring that Customer Satisfaction is maintained
  • Driving End to End improvement of processes with focus on service level agreements, quality and cost-saving
  • Tracking & recording all case history in internal tools with correct data

Requirements:

  • Advanced knowledge of German and English language is a must
  • At least 2 years of customer care experience proving customer facing skills (phone and email)
  • Strong organizational skills with the ability to multi-task and attend to details.
  • Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty.

Brutto base salary will depend on the working experience, professional qualification and skills of the candidate. Advertised amount is minimum salary which can be offered for this role and does not include bonuses, benefits or variable part of the salary. 

Not fit for this position? Refer us a friend we successfully place and receive 180/300 EUR shopping voucher! For more information please contact me: emma.chawhanova@cpljobs.sk 

Benefits:

  • Sick days 
  • Home Office
  • Extra contribution to lunch vouchers
  • Relocation bonus
  • Extra contribution to lunch vouchers
  • Language Courses on sight

Candidate's agreement about protection of personal data

By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at  Vysoká street no. 14, 811 06 Bratislava  in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.

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  • Plat:od 1700 € podľa skúseností
  • Lokalita:Bratislava
  • Typ:Plný úväzok
  • Kategória:Jazykové pozície
  • Referenčné číslo:JO-1903-426535

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