Support Engineer with French, Dutch, German, Italian or Czech

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Job Description

FOR OUR INTERNATIONAL CLIENT LOCATED IN PRAGUE, WE ARE CURRENTLY LOOKING FOR A SUPPORT ENGINEER with one of the following languages: FRENCH, DUTCH, SPANISH, ITALIAN, GERMAN, CZECH.

Responsibilities:

  • Monitoring infrastructure remotely,
  • Ensuring that assigned infrastructure at the client site is configured, installed, tested and operational.
  • Identifying problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Providing remote support to clients.
  • Identifying the root cause of incidents and problems.
  • Preparing RCA for business critical incidents and downtime.
  • Following the three-strike rule to monitor resolved tickets.
    • Participating in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement.
    • Performing the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches.
    • Developing detail work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents.
    • Reviewing the recurring or high impact incidents and manage them through problem management process.
    • Submitting change implementation plan with risk assessments and roll-back actions.

Qualifications:

  • 2+ years experience required in network administration or support
  • Experience supporting clients with any of the following technologies: Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extrem, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA
  • Proficiency in English & any of the following: Spanish / Dutch / German / Czech / French is essential
  • Any certifications in the abovementioned technologies would be helpful

Benefits:

  • Great working atmosphere in an international team
  • 5 weeks of vacation
  • Over standard health care
  • Notebook and mobile phone including data tariff per company standards

Apply via LinkedIn
  • Salary:N/A
  • Location:Poznań
  • Type:Full Time
  • Category:Engineering
  • Ref.no:JO-1712-365777_52