Service Desk Analyst – 2nd/ 3rd line support (m/f)

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Opis stanowiska

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. 
We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. Currently we are looking for:

Service Desk Analyst - 2nd/ 3rd line support (m/f)

Main duties:

  • Provide 2nd or 3 rd line support including but not limited to: Desktops, Laptops, Printers, Telephony, Networks, Remote Access and Core Applications
  • Troubleshoot and repair any hardware/software issues that can’t be resolved by Global Service Desk which includes more complex issues
  • Work collaboratively within a global team
  • Ensure that a knowledge base of past issues encountered is consulted and maintained up to date 
  • Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way 

We require:

  • Minimum 1-2 years of experience in Desk side or Remote Support related field
  • Very good knowledge of English (min. B2)
  • Strong technical knowledge and working experience with Microsoft Office Suite products
  • University degree
  • Excellent people skills with ability to communicate to all levels of staff effectively
  • Ability to work in a fast paced, high pressure work environment

We offer:

  • A clear and supported development path based on your needs and ambitions
  • Competitive salary + benefits package (Multisport card, Life insurance, Medical package for Employees etc.)
  • Opportunity to work globally as part of an international organisation
  • Opportunity to develop your knowledge and professional skills in an international environment
  • A modern office in the heart of Wroclaw.

  • Wynagrodzenie:N/A
  • Lokalizacja:Wrocław
  • Typ:Pełny etat
  • Kategoria:IT i technologia
  • Nr ref.:JO-1708-358524_29

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