Floor Manager (IT support)

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Opis stanowiska

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For our Client, international well known organization for its new Centre, we are currently looking for candidates for a position of:

Floor Manager (IT support) (m/f)

City: Poznań
JO-1902-424193

Responsibilities: 

  • Control of the alignment of agents to enable SLA achievement
  • Regular reporting to management
  • Managing incoming volume queues (Telephone,E-Tickets,E-Mails, Chats (pilot))
  • Incident Backlog management & distribution
  • Maximize the efficiency of the daily resources.
  • Review proactively the coverage of every interval in order anticipate, communicate and solve any gap which may affect to SLA’s targets
  • Detect any deviation between forecast and actual to prevent the impact.
  • Identify and escalate any anomaly or system failure.
  • Establish the management thresholds

Experience Required:  

  • Very good knowledge of English
  • Professional Approach
  • Excellent Organizational Skills
  • Excellent Time Management Skills
  • Organised & able to work in pressured environment
  • Good understanding of SLAs and how to manage them
  • Ability to work independently & proactively
  • Flexible & adaptable
  • Details Focussed & Results driven

Offer: 

  • Multibenefit package
  • Medical package
  • Multisport card
  • Modern offices in the city center
  • Work-Life balance support 
  • Trainings, opportunity for personal development and advancement within the company
  • Additional day off
  • Wynagrodzenie:N/A
  • Lokalizacja:Poznań
  • Typ:Pełny etat
  • Kategoria:IT i technologia
  • Nr ref.:JO-1902-424193mm_2

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