We are delighted to announce that our client the Charites Regulator are currently recruiting for a Support Officer in the Compliance & Enforcement Unit.
Overview of the Role:
A Support Officer makes a valuable contribution to the work of the Charities Regulator and will be working in a dynamic and interactive environment. The role is a key support position within the Charities Regulator, providing information in a public facing role over the phone and by email and providing comprehensive administrative support to the team.
The role also involves assessing and processing certain forms and applications made to the Charities Regulator as well as involvement in ongoing projects supporting the delivery of the Charity Regulator’s business plan.
The Charities Regulator anticipates that over the coming year, further Support Officer positions may arise. Those positions may be filled from this recruitment process.
Key Duties & Responsibilities
- Providing information to the public about the Charities Regulator’s functions by telephone, and in writing, meeting the highest of customer and quality standards;
- Processing online forms submitted to the Charities Regulator;
- Logging, collating, scanning, and processing inbound/outbound post;
- General clerical work e.g. filing, photocopying, scanning
- Acting as administrative supports to management and staff;
- Maintaining high quality records in a thorough and organised manner;
- Supporting line-managers and colleagues;
- Using information technology on a daily basis e.g. word processing, spreadsheets, database, registration system, email and internet;
- Supporting project work;
- Supporting management in the preparation for meetings and attending meetings as required;
- Contributing to the development of policies and procedures to increase efficiency and effectiveness;
- Any other duties deemed appropriate to support officers.
Essential Criteria:
Experience
- A minimum of one years’ experience in a public facing customer service role;
or
- A minimum of one years’ experience in administration/processing in an office environment;
or
- Experience working in the public or civil service.
Skills
- An ability to deliver quality communications for customers and stakeholders (both internal and external) in everyday work through high standards and efficient practices;
- Strong communication skills, including written communication skills, with an ability to present written material in a clear, concise, comprehensive and convincing manner;
- Strong administrative skills, including processing applications in an accurate and timely manner;
- Excellent interpersonal skills, including an ability to deal with the public in a front facing role;
- An ability to adhere to, and comply with processes and procedures;
- A careful and methodical manner, displaying accuracy at all times, including when conducting routine/repetitive work
- A commitment to the delivery of quality public service;
- Attention to detail, displaying accuracy at all times
- Have excellent IT skills.
Educational
- Have obtained a minimum of Grade D (or a pass) in at least five subjects in the established Leaving Certificate Examination or equivalent
or
- Have passed an examination at the appropriate level within the National Framework of qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher. (Information in relation to the Irish National Framework of Qualifications is available here https://nfq.qqi.ie/)
or
- Be serving as a Civil/Public Servant with at least two years’ service.
Desirable Criteria
The following would be desirable:
- While not required specifically for the role, spoken, or written Irish to a level sufficient to communicate with our stakeholders.
Required Competencies
Candidates should have all the competencies required of a Support Officer. In particular, candidates must demonstrate, by reference to specific achievements in their career to date, that they possess or have the capacity to quickly acquire the qualities, skills and knowledge required for the role of Clerical Officer as identified by the Public Appointments Service competency framework and as set out in Appendix A.
- Team Work
- Information Management/Processing
- Delivery of Results
- Customer Service & Communication Skills
- Specialist Knowledge, Expertise and Self Development
- Drive & Commitment to Public Service Values
Further information regarding competencies is available in Appendix A.
How to Apply:
Application Forms are available from the careers section on the Charities Regulator website https://www.charitiesregulator.ie/en/information-for-the-public/careers
Application forms should be sent to [email protected]
Cover Letters and CVs are not required and should not be submitted.
Any candidate requiring any particular accommodation for interview or other elements of the selection process should notify us at [email protected] so that appropriate arrangements can be made.
Closing Date: 31st May 2024 at 5pm
Applications will not be accepted after the closing date and late applications will be ineligible for consideration. Applicants must ensure they retain a copy of the email submitted, including the date and time in case of any queries.
An acknowledgement email will be issued in respect of all applications received. If an applicant does not receive an acknowledgement email within 2 working days of date of submission, the applicant should contact [email protected] to ensure the application has been received.