Due to an internal promotion, our client, renowned a five star, luxury hotel in Killarney has an exciting opportunity for a Front Desk Manager to join their team. Reporting to the Front Office Manager, you will be given the opportunity to both grow and develop a team of Receptionists, whilst also building your own career.
Role Details:
- Salary will be up to 40,000 depending on experience
- Excellent pension (up to 10% employer contribution)
- Employee discounts, training and career development, complimentary meals whilst on duty and up to 4 months accommodation (if applicable).
- 5 day roster (over 7 days) with 2 days off together (on most occasions)
Key Responsibilities:
- Supervise and assist the Reception team in carrying out daily duties
- Ensure the highest level of customer service to all hotel guests and potential customers
- Supervise and maintain standards in relation to guest communications including telephone calls, emails and other correspondence
- Support the training and development of new team members
- Solve any Opera or technical related issues
- Anticipate departmental needs to ensure the team are prepared for each shift
- Deal with any customer complaints
- Handle cash, credit card payments and general cashier duties as well as resolving any payment issues
- Ensure rosters are set and tasks are completed correctly by the team
The successful candidate:
- Previous experience in a 4 or 5 star hotel
- Knowledge of OPERA is essential, and OPERA Cloud is an advantage
- Hospitality qualification is beneficial for this role
- Proven track record of leadership and excellent communication skills
- Strong attention to detail and a focus on providing high quality service
- Ability to stand during an entire shift
- Impeccable professional image and fluency of the English (both verbal and written)
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