Customer Care Specialist

Customer Care Specialist

We are looking for Customer Care Specialists based in Budapest, Hungary, who will be responsible for ensuring customer satisfaction and building long-term relationships with clients.

The job:

• Provide timely and efficient customer support and advice via phone, email, and live chat
• Troubleshoot customer issues and provide solutions
• Investigate and escalate complex customer issues
• Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system
• Manage end to end all contacts logged, providing regular updates to customers on ticket status
• Invoke Escalation Procedures within defined time frames
• Work to achieve individual and team goals

Requirements:

• Experience dealing with customers (face-to-face or call center)
• Excellent communication skills in English, in terms of writing and speaking with customers
• Must be eligible to work in Hungary (working visa or EU passport to live and work in Hungary)

Shift: Monday to Sunday, between 8am - 9pm local time, rotational shift pattern

Contract: Permanent, full time

Salary: 515.000 Ft Gross (before tax)