The Controller plays a key role in supporting the full range of work within the Market Team including working closely with service providers to operate and verify the results from the various wholesale markets. Each of the business areas has specific obligations that need to be completed within pre-determined timelines which may involve team members working on shift rota arrangements. Our deadlines can be daily, weekly, monthly and as a result the Controllers need to work together to ensure the appropriate support and backup is available within this fast-paced environment.
Responsibilities:
- Provide operational input and monitoring of key market activities such as auctions and production of settlement documents.
- Monitor and analyse market data and resolution of operational issues.
- Operate business processes within designated areas, in consultation with the senior controller.
- Work within defined guidelines and supervision, resolve simple issues, and escalate complex issues in line with processes.
- Ensures compliance with procedures and relevant codes, raises deviations to senior team members.
- Provide first level support to resolve queries from internal or external customers.
- Actively build knowledge and experience of business processes within their team.
- Support ongoing service changes and improvements, including process improvement and training activities.
- Resolve queries and issues within clearly defined processes from internal or external customers.
- Communicate and coordinate market events and following back-up procedures in a timely and accurate way.
- Engage with internal and external stakeholders that support operation processes.
Requirements:
- 12 months plus experience in a financial administrative role.
- Strong numerical and analytical ability.
- Strong attention to detail and quality orientation.
- Ability to communicate effectively in a business environment with a track record of establishing and maintaining effective relationships.
- Ability to organise own work to meet deadlines.
- Ability to work effectively within a team environment with a flexible approach.
- Good working knowledge of MS Office and file management systems e.g. SharePoint.
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