Workforce Planning Manager

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Job Description

***Workforce Planning Manager - Limerick***

Our client, a global multinational in the media & telecoms sector, are now expanding their Limerick customer operations centre & have a requirement for an experienced Workforce Planning Manager to join the organisation & lead their workforce planning team.

This is a fantastic opportunity for highly ambitious applicants to further develop their career in a truly world-class, highly successful organisation & further developed their operations management skills.

If youre interested, please apply!

The Job:

As a key part of the Operations Management team, your role will focus on driving continuous improvements across the operations centre, anticipating future demand through strategic/capacity planning, providing variance analysis reports to diverse teams, carrying out internal process audits & further developing operational KPIs.

In addition to the above you will also project manage systems upgrades & new process implementations, take ownership of budget processes, engage with outsource partners & external stakeholders as well as managing & mentoring the 8 person planning team under your remit.

Your Skills/Experience that we need:

  • 3rd level degree qualified.
  • 5+ years experience in a similar workforce planning/dialler manager role including previous people management experience.
  • Strong knowledge & experience in using data analysis & reporting tools.
  • Proven experience in project, change & systems management.
  • Excellent ability to work across functions & with diverse management teams.
  • Proven ability to work on your own initiative & deliver individual projects.

The Offer:

This permanent job is being offered with a salary range of 60 - 70k depending on experience & qualifications. In addition to this, there is also an excellent full benefits package as well as strong future career growth potential.

How to Apply:

If youre interested in applying or want to know more about this job 1st, contact Thomas Hogan in CPL Limerick in complete confidence on 061221701 or email your Cv to

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Thomas Hogan

Principal Consultant 061 208659