The Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client. Services provided will include a combination of telesales, customer service, administrative and complaint handling processes. The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.
• Handle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.
• Handle customer issues and complaints in a manner that is empathetic, sensitive and confident.
• Work within a team to meet and exceed individual/team performance targets including SLA’s
• Liaise with other departments as necessary
• Carry out any other tasks or responsibilities as required in the role
• Experience in a customer service + 1 year
• Experience in a call centre type environment desirable
• Work experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines desirable
If you are interesed please apply here or send email to firstname.lastname@example.org