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Job Description

The Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client. Services provided will include a combination of telesales, customer service, administrative and complaint handling processes. The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.


• Handle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.

• Handle customer issues and complaints in a manner that is empathetic, sensitive and confident.

• Work within a team to meet and exceed individual/team performance targets including SLA’s

• Liaise with other departments as necessary

• Carry out any other tasks or responsibilities as required in the role


• Experience in a customer service + 1 year

• Experience in a call centre type environment desirable

• Work experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines desirable

•Computer skills 

If you are interesed please apply here or send email to

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