Telesales

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Job Description

The Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client. Services provided will include a combination of telesales, customer service, administrative and complaint handling processes. The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.

Responsibilities:

• Handle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.

• Handle customer issues and complaints in a manner that is empathetic, sensitive and confident.

• Work within a team to meet and exceed individual/team performance targets including SLA’s

• Liaise with other departments as necessary

• Carry out any other tasks or responsibilities as required in the role

Requirements:

• Experience in a customer service + 1 year

• Experience in a call centre type environment desirable

• Work experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines desirable

•Computer skills 

If you are interesed please apply here or send email to priscilla.portela@cpl.ie

Apply via LinkedIn