Telesales job opportunity in Dublin – 28K

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Job Description

The Role:

The Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client.  Services provided will include a combination of telesales, customer service, administrative and complaint handling processes.  The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.


  • Handle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.
  • Handle customer issues and complaints in a manner that is empathetic, sensitive and confident.
  • Deliver consistent performance through adherence to the appropriate processes.
  • Effectively analyse moderately complex information and /or unusual situations using a variety of techniques.
  • Carry out any other tasks or responsibilities as required in the role.


  • Customer Service  – Handle calls, emails and web-chats coming into the business and pre-call planning/preparation, understand the importance of voice, being polite and engaging, an active listener blocking out distractions, able to establish customer's wants, able to deliver attention-grabbing statements whilst outlining needs.  Able to handle objections.
  • Administration – Accurately and efficiently handle incoming and outgoing mail in a manner that complies with regulatory requirements.
  • People and Workflow Management – Manage own time and priorities and can remain focused, positive and enthusiastic when issues are encountered.

You can apply directly or contact me at, or call me on 00353 16342710 - CPL recruitment 

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