Team Leader – co. Kildare

  • Permanent
  • Hewlett-Packard, Liffey Park Technology Campus, Barnhall, Leixlip, Co. Kildare.
  • 28560 - 28560
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Job Description

** This is an exciting opportunity to work in a leading multinational company as a team leader of a technical support team. **

If you can see yourself in the description below, apply or contact me directly for more information giulia.orsenigo@cpl.ie / +353 1 614 6120 

We are seeking a Team Leader to join our CPL team and manage a group of on-site technical support agents in one of the biggest IT companies in the world.

The ideal candidate will be a motivated team player that can see tasks through to completion, work independently and be willing to assist other staff when required.

Requirements: 

  • 6 months/1 year experience as trainer/account manager/senior support agent
  • Ability to lead and manage a technical team in a fast growing and constantly changing environment
  • Be committed to self-development and the subsequent development of others
  • Have analytical and decision making skills
  • Be strongly team-focused with outstanding mentoring and teaching ability
  • Excellent verbal and written communication skills
  • Ability to communicate effectively with different groups

Responsibilities will include:

  • Managing the team on a day to day basis to consistently deliver on the SLA’s/KPI’s
  • Ensure that all desk training plans are update and roll out appropriately
  • Develop, implement and drive quality activities
  • Ensure that workload is followed up/distributed in the event of absence for all team members
  • Manage the bonus scheme for the desk
  • Attend and participate all necessary client meetings and conference calls
  • Manage and assess team members against goals, providing constructive feedback

The company will offer:

  • Low Cost On-site Gym Membership
  • Free shuttle bus service and tax saver ticket for public transport
  • Modern and expansive business campus with on-site recreational facilities
  • Permanent contract and performance bonuses

Contact me or apply directly for more information giulia.orsenigo@cpl.ie / +353 1 614 6120 

Apply via LinkedIn

Giulia Orsenigo

Recruitment Consultant Giulia.Orsenigo@cpl.ie
  • Salary: 28560 - 28560
  • Location:Hewlett-Packard, Liffey Park Technology Campus, Barnhall, Leixlip, Co. Kildare.
  • Type:Permanent
  • Category:Jobs with Language Skills
  • Ref.no:JO-1801-366255_16