Team Lead – Personal Lines

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Job Description

An exciting opportunity had arose with one of my insurance clients based just outside Dublin City Centre.

A great career move for a candidate with personal lines insurance experience, looking to take the next step into a people management role.

Your responsibilities:

  • Lead your team while maintaining agreed customer service levels and managing performance through coaching and training
  • Provide performance based feedback to team members
  • Work closely with HR on recruitment as well as managing the retention of staff on the team
  • Drive performance and achievement of customer metrics
  • Manage team performance metrics/KPIs,helping staff achieve  daily/weekly targets
  • Manage the on-boarding process for new staff 
  • Manage complaints and support staff in the resolution of complaints
  • Provide support to the Direct Operations Manager and deputise for them when required
  • Actively participate in or lead projects or operational initiatives where required

To be successful in this role, you will ideally have:

  • 3-4 years in Personal Lines within an insurance company
  • CIP Qualified 
  • An element of people mangement skills (desireable but not essential)
  • Previous experience dealing with customer complaints over the phone and email
  • The ability to articulate professional responses/solutions to customers through phone/email
  • Ideally you will have multi product experience such as home, motor, pet and commercial

The company is also offering fantatsic flexibility, including the option to work from home 1-2 days per week. Flexible working hours between the hours of 7am-7pm.

Please apply below or email your CV to Meabh.Connor@cpl.ie 

*Stamp 4 minimum visa requirement*

Apply via LinkedIn