Team Lead – Pensions

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Job Description

What will you be doing?

  • Acting as point of contact for all HR/People related issues.
  • Scheduling and Resource Planning including approving and managing holiday requests.
  • Lead and encourage staff members and manage the development and performance.
  • Deal with non-performance in accordance with policies.
  • Delivery of excellent service to both our internal and external customers.
  • Managing the distribution of workload to the team.
  • Ensuring that the SLAs for timeliness, accuracy and quality are met.
  • Complete weekly and monthly productivity reports.
  • Carry out team huddles.
  • Offers insights and analysis on team performance.
  • Responsible for building client relationships.
  • Attend and take part in all necessary client meetings.
  • Prepare updates, reporting relevant to delivery for the client.
  • Report progress to managers on on-going basis.
  • Constantly keep direct management and client management up-to-date of account/s performance.


What do you need?

  • Proven track record of leading by example.
  • Ability to motivate and inspire confidence in others.
  • Skilled in conflict management.
  • Ability to work towards and achieve targets.
  • Ability to build effective relationship with Managers.
  • Ability to produce standard and ad hoc reports.
  • Ability to analyse outputs reports, surveys etc. and determine action points.
  • Experience in communication with clients.
  • Demonstrates high level of customer satisfaction in previous positions.
  • Ability to identify problems.
  • Ability to apply analytical and investigative skills to resolve customer issues.
  • Ability to handle challenging support situations.
  • Microsoft Office Suite.
  • Advanced knowledge of Microsoft Excel.

Essential Requirements:

  • Relevant 3rd level qualification.
  • APA or QFA qualification desired.
  • Pensions knowledge.
  • 1 + years’ experience in people management.
  • Evidence of excellent leadership, administration & organizational skills.
  • Evidence of a strong customer focus with appreciation of customer needs.
  • Has successfully delivered to performance metrics.
Apply via LinkedIn