Swedish Quality Assurance Specialist

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Job Description

Are you determined to improve results? Are you someone who is always looking for better ways to get things done?

A major IT multinational is looking for a motivated and enthusiastic Swedish speaker to join their friendly service desk as a Quality Assurance Specialist. In this role you will be responsible for consistently analysing and improving the performance of the Service Desk team.


Main Duties:

  • Monitor and enhance employee performance through coaching on quality and the desk specific requirements.
  • Monitor and enhance helpdesk agent performance through training on quality
  • Support the Team Leads to educate and develop all Helpdesk Agents.
  • Provide backup to the training department as and when required.
  • Perform, provide and complete data analysis to establish trends as requested.
  • Assist Training and Quality Manager in preparing various project aimed to drive Quality and operation delivery
  • Support Team Leads to establish Action Plan or Performance Improvement Plan to improve a Helpdesk Agent Calls or case quality measurement
  • Provide feedback on handbook in order to enhance Quality tools

We are Looking for people with:

  • Fluency in Swedish
  • Strong attention to detail, great people skills, time-management and problem solving skills.
  • Minimum of 12 months experience in a technical support/ call centre environment.
  • Previous experience in a quality control / assurance related environment is preferable but not essential

Benefits Include:

  • Onsite Gym
  • Subsidised Canteen
  • Free staff parking
  • Relocation package for candidates abroad (negotiable)

If you would like to know more, send your CV to jamesthomas.oconnor@cpl.ie or call +353 1 614 6175

Apply via LinkedIn

James O'Connor

Trainee Recruitment Consultant JamesThomas.Oconnor@cpl.ie
  • Salary: 27000
  • Location:Leixlip, Co. Kildare, Ireland
  • Type:Permanent
  • Category:Jobs with Language Skills
  • Ref.no:JO-1902-424202