Support Specialists – UKIA or Japanese

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Job Description

Why work as a Support Specialist?

  • Great career opportunity with a leading international outsourcing company
  • Opportunity of personal development in a multinational working environment
  • Competitive salary with attractive set of social benefits
  • Personal and professional development through a variety of training programs (hard/soft skills)
  • Modern office with ping-pong and Foosball table as also as regular team events
  • Sick days covered
  • Pension contribution scheme
  • Health Insurance
  • Life Assurance
  • Bike to work scheme


Our client is a provider of IT services specialising in systems integration, IT outsourcing, consulting and more.
As a Support Specialist you will join a team of dynamic, motivated individuals who are responsible for helping customers of one of the biggest internet platforms in the world with their issues.


  • Provide Tier 1 customer support to software administrators
  • Investigate and troubleshoot issues that are reported such as; user account issues, login requests, API and identity provider queries
  • Debug, reproduce and escalate product bugs on the platform to the relevant engineering teams
  • Handle inbound volumes in an efficient and professional manner using designated ticket tracking software
  • Meet and exceed daily performance metrics related to key performance indicators
  • Be an advocate for the customer and develop ways to improve the overall user experience on the site


  • Strong interpersonal skills, verbal and written communication skills
  • Advanced English and/or in one of the following: Japanese,
  • 1 year of experience working in customer service/inbound support role, preferably in BPO environment
  • B2B and/or technical support experience is highly desired
  • Social media support experience is preferred but not required
  • Immediate start
  • Required to work on rotational shift and weekend work.

If you are interested in this role, please send your CV to Please don't hesitate to get in touch, regarding language speaking positions.

Apply via LinkedIn

Gabriel Mamaradlo

Recruitment Consultant 01 614 6070