Support Specialists – UKIA or Japanese

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Job Description

Why work as a Support Specialist?

  • Great career opportunity with a leading international outsourcing company
  • Opportunity of personal development in a multinational working environment
  • Competitive salary with attractive set of social benefits
  • Personal and professional development through a variety of training programs (hard/soft skills)
  • Modern office with ping-pong and Foosball table as also as regular team events
  • Sick days covered
  • Pension contribution scheme
  • Health Insurance
  • Life Assurance
  • Bike to work scheme

Summary

Our client is a provider of IT services specialising in systems integration, IT outsourcing, consulting and more.
As a Support Specialist you will join a team of dynamic, motivated individuals who are responsible for helping customers of one of the biggest internet platforms in the world with their issues.

Responsibilities:

  • Provide Tier 1 customer support to software administrators
  • Investigate and troubleshoot issues that are reported such as; user account issues, login requests, API and identity provider queries
  • Debug, reproduce and escalate product bugs on the platform to the relevant engineering teams
  • Handle inbound volumes in an efficient and professional manner using designated ticket tracking software
  • Meet and exceed daily performance metrics related to key performance indicators
  • Be an advocate for the customer and develop ways to improve the overall user experience on the site

Requirements:

  • Strong interpersonal skills, verbal and written communication skills
  • Advanced English and/or in one of the following: Japanese,
  • 1 year of experience working in customer service/inbound support role, preferably in BPO environment
  • B2B and/or technical support experience is highly desired
  • Social media support experience is preferred but not required
  • Immediate start
  • Required to work on rotational shift and weekend work.

If you are interested in this role, please send your CV to gabriel.mamaradlo@cpl.ie. Please don't hesitate to get in touch, regarding language speaking positions.

Apply via LinkedIn

Gabriel Mamaradlo

Recruitment Consultant 01 614 6070 Gabriel.Mamaradlo@cpl.ie