Sr. Customer Support- Fintech- 3 Month Contract

<< Back to Search Results

Job Description

Senior Support Analyst

High Level Customer Support 2+ years of expereince a must

Work for the world’s largest cryptocurrency exchange. Operating across 33 countries, trading over $150 billion to date.

As a Senior Support Analyst, you’ll join a high functioning team of passionate support professionals who know their performance is critical to achieving the company ​mission​.

The Role: 

• Responsible for providing support for users and serving as a senior domain expert for a scope of work or product across multiple channels.

• Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations.

• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.

• Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures.

• Drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.

• Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions.

• Continuously add value through effective project management, ruthless prioritization and efficient execution. 

Qualifications:

• Minimum of 2 years of relevant experience in financial services, technology and/or customer support.

• Experience with payments, fraud, account access, trust and safety or other relevant operational domains.

• Experience with different channels of support, including voice, e-mail, social and/or chat.

• Fantastic communication skills to operate across multiple departments and stakeholders.

• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.

• Must be able to read, write and speak in English.

Preferred Qualifications:

• Advanced degree in business, finance or CX.

• Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.

Want to know more? Email your CV to Tristan.Moyer@cpl.ie or call +353 086146083

 

Apply via LinkedIn

Tristan Marie Moyer

Recruitment Consultant 016146083 Tristan.moyer@cpl.ie
  • Salary: 30000 - 35000
  • Location:Dublin City Centre
  • Type:Contract
  • Category:Technology & IT
  • Ref.no:JO-1807-413606_9