Senior Claims Handler – Personal Injury

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Job Description

The role:

  • Managing sensitive, complex claims arising from Motor/Property/SME/Agri lines of business
  • Completing all aspects of claims management including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage)
  • Liaising with Third Party Service providers, customers and solicitors
  • Ensuring Regulatory compliance whilst processing claims
  • Delivering excellent customer service
  • Managing referrals, escalations and complaints where appropriate
  • Providing advice and guidance to junior claims handlers or newly appointed team members in your area  
  • Identifying and refererring potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims
  • Compile appropriate MI reporting for escalation to executive team where applicable


  • Minimum 3+ years experience in claims handling
  • Proven delivery of a high level of customer service experience and capability
  • Must hold grandfather or APA Personal and Commercial qualification
  • Desirable - CIP/MDI/ACII or 3rd level business qualification

If you are interested in the above role please apply now or send your CV to Alternatively call me on 01 947 6253

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