Senior Application Support Team Lead

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Job Description

My client requires a Senior Application Support Specialist to support number of applications in our Credit Card Acquiring Business. This exciting role sits at the core of the Operations team supporting and resolving issues and operational activities for these applications. The Application Support Specialist will support system wide core applications, internal teams and client queries. This role also has the opportunity to be involved in development and project work.

 

Job Responsibilities

  • Acts as primary point of contact for client with ultimate responsibility of ensuring a smooth conversion to one of the processing platforms supported.
  • Interfaces directly with merchants, banks, third parties, sales reps, vendors, other internal departments, etc., to ensure adherence to established policies, practices and timeframes.
  • Assists in assigning deliverable dates, identifying detail for system, operation and programming requirements and coordinating all client training requirements.
  • Analyzes portfolio to identify issues and offer solutions.
  • Reviews, analyzes and tracks all business and systems requirements related to conversions.
  • Performs additional job duties as required.

Scope of Job

Leads complex and highly visible conversions. Typically these conversions involve networking, telecommunications and programming functions. Performs presales and upfront negotiations. Provides expert consultation to the business units that they support. Provides technical and business coaching to less experienced staff.

Job Requirements

  • 5+years of relevant experience. Bachelor’s Degree or equivalent work experience. MBA preferred.
  • SQL skills required
  • Linux - (skills preferred)
  • Expert Project Management skills.
  • Expert working knowledge of platform systems (front and backend), functions and business units they support.
  • Expert analytical abilities, planning, organizational and time management skills.
  • Strong customer service orientation.
  • Must be able to multitask.
  • Strong PC skills required.
  • Expert knowledge of industry association rules.
  • In depth understanding of products and services offered.
  • Expert knowledge of credit card industry.
  • Expert knowledge of business operations and practices.

Competencies

  • IT Architecture

 Rachel.barrett@cpl.ie/ 0871377348

Apply via LinkedIn

Rachel Barrett

Recruitment Consultant 019476337 Rachel.Barrett@cpl.ie
  • Salary: 55000 - 65000
  • Location:Dublin South
  • Type:Permanent
  • Category:Technology & IT
  • Ref.no:JO-1807-412568_33