Russian speaking Customer Support Specialist

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Job Description

Would you be open for a new opportunity to join a new raising star SNS company and establish the EMEA HQ in Dublin as one of the pioneers?

 

The client provides a social media platform to capture fun and happy moments of our lives. They are one of the most downloaded apps in the world. Now, they are launching a new EMEA office in Dublin to expand their business.

Reasons to join

  • Employment Contract directly to the product owner (NOT Outsourcing company)
  • Competitive salary with generous perks
  • Smart and stimulating colleagues from the world
  • Citycentre location
  • Hugh opportunity to grow with the brand as the first pioneer 
  • The most popular app in the world as a rocket ship
  • Free snacks 
  • Coaching to content reviewers 

Main Responsibilities:

  • Act as the pivot role to bridge customer (both internal & external) and Ads Integrity team to handle their daily queries and questions; 

  • Collect customer voices, address their issues and concerns and support them to achieve business success via ourplatform;

  • Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customersatisfaction;

  • Work closely & hand in hand with other departments to respond immediately to relevantservice-relatedneeds

Job Requirements:

  • Bachelor’s Degree or equivalent education/experience, advanced degree is preferred;
  • Proven history of customer support industries.
  • Strong attention to detail and ability to work independently.
  • Proven track record of working with co-workers across different countries is preferable
  • Fluent in English
  • Native-like fluency in Russian
  • Work permit provided if necessary 

Dublin City Centre, NOT outsourcing company DIRECT employment contract to the product owner.

If you have any questions, please contact me via Sukjeon.An@cpl.ie  or LinkedIn https://www.linkedin.com/in/sukjeon-an/

#LI-SA1

#russian  #customersupport #digital_marketing #sns #socialmedia #wfh #newcareer #russianjobindublin 

Apply via LinkedIn

Sukjeon An

Recruitment Consultant 01 6146102 Sukjeon.an@cpl.ie