Retention Advisor

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Job Description

Imagine working for a global fintech company who reward hard work, offer a range of benefits and value teamwork and diversity. Currently the team have an opening within the sales and customer function and looking for driven and ambitious person to join their expanding team

Role requirements

  • In this role you will work with customers at risk of leaving and explain the benefits and pricing plan
  • Understand pricing model and discuss and support customers renewals and repeat custom
  • Offer solutions for contract reviews and repricing
  • Responsible for upgrading customers who request a plan change
  • Create retention report for out of contract monthly and contact customer via email and over the phone
  • Support customers who are in distress or unhappy while taking issue of ownership and resolution

Ideal candidate

  • Previous Customer Service, Retention or Sales experience
  • Previous phone-based experience and track record of reaching targets
  • Excellent attention to detail
  • Ability to influence and strong communication skills

Please send an updated CV to louise.okane@cpl.ie to make an application or to arrange a time to chat in more detail 

EVO1

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