Restructures Executive – Arrears Support Unit

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Job Description

The Role

The Mortgage Resolution/Restructures Executive is responsible for working closely with mortgage arrears customers in identifying and implementing appropriate solutions on arrears cases.


Key Responsibilities

  • Contacting customers in arrears to discuss long term sustainable resolutions to their mortgage arrears
  • Developing excellent customer relationships and dealing appropriately with challenging arrears situations.
  • Completion of detailed Standard Financial Statements with Borrowers over the phone
  • Challenging borrowers on items of expenditure that are above or below the acceptable levels.
  • Explaining to borrowers the importance of prioritizing the mortgage and urging them to restructure secondary debt.
  • Identifying and understanding customers’ previous payment history and analysing the current income and expenditure profile.
  • Carrying out detailed assessments of the customers’ current financial profile and making recommendations.
  • Effectively managing a log of cases
  • Reviewing all options with customers as outlined in the Financial Regulator’s Code of Conduct for Mortgage Arrears and bringing these cases for discussion to Senior Management along with own recommendations.
  • Discussing disposal of the security with customers where the mortgage is not sustainable.
  • Dealing efficiently with incoming calls and correspondence.
  • Maintaining excellent relationships with third parties, including MABS and customers’ debt mediators.
  • Maintaining and monitoring ongoing customer contact and follow-up of cases.
  • Participate in and contribute to monthly team review meetings.
  • Achieving targets as set on a quarterly basis by the company.


Knowledge and Experience

  • Minimum 2 years in mortgage resolution/restructures/SFS experience within an ASU environment. Experience with loans arrears/commercial lending arrears is also acceptable.  OR 
  • 3-4 Years Credit restructuring/resolution role to include borrower contact. Strong negotiator essential. APA (Loans) not essential for candidate with this background.
  • Experience of working in an environment where several systems and databases are being accessed/used at the same time.
  • APA (Loans) or similar qualification is desirable.


The ideal candidate profile:

  • Strong negotiator with the ability to reach appropriate solutions on challenging arrears cases.
  • Ability to fully assess a borrower’s circumstances including analysis of previous payment patterns and assessment of income and expenditure with a view to establishing their current financial profile.
  • Ability to identify appropriate payment options and make a detailed recommendation as to the suitability of these options with specific reference to the borrower’s financial standing.
  • Target-driven and hard working.
  • Self-starter and highly driven individual with the ability to follow through.
  • Excellent customer relationship and interpersonal skills with ability to deal appropriately with challenging arrears situations.
  • Experience of working in an environment where several systems and databases are being accessed/used at the same time.
  • Excellent written and verbal communication skills.
  • Excellent level of attention to detail
  • Flexible, can-do attitude.


If this opportunity is something of interest, please apply now or send your CV to and I will call you if suitable.

Apply via LinkedIn

Meabh Connor

Recruitment Consultant 01 947 6253