Quality Assurance Specialist HEBREW- September

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Job Description

Quality Assurance Customer Support / Social Media 

Our client is is a leading global information technology, consulting and business process services company. 

They need new bilingual Quality specialists members with a strong experience in a sales or call center environment to expand their team.

As a Quality Assurance Specialist, you will be responsible with the following:

  • Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS
  • Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
  • Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
  • Highlight trends and red flags to the business for better improvements
  • Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements
  • Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business
  • Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders

Requirements:

  • Bachelor degree
  • Minimum of 2 years’ experience in a sales or call center environment with Quality Assurance experience
  • Excellent interpersonal and communication skills
  • Bilingual - Fluent in Hebrew or French/Dutch/Czech/Hungarian/Turkish/German/Arabic and English
  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
  • Ability to work in a fast-paced environment.
  • Strong attention to detail, ability to identify explicit and implicit signals, which may translate opportunities for our agents.
  • Coaching experience is a plus.
  • Experience in the advertising industry is a plus
  • EU citizenship or Stamp 4 visa

Benefits:

  • Opportunity to work in a fast growing company and in a multinational environment
  • Opportunity to grow in the organization and build a successful career path
  • Access to a variety of benefits
  • Personal and professional development through a variety of training programs (hard/soft skills)
  • Complex salary package

Please apply or send your CV to Amandine.Herta@cpl.ie

Apply via LinkedIn

Amandine Herta

Recruitment Consultant 01 614 6043 Amandine.Herta@cpl.ie