Polish Speaking Team Lead – Claims Operations

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Job Description


My client is a market leader in Creditor Protection Insurance (CPI) with more than 30 partners across Europe. In the recent years they have been extending the business in partnership with retail banking and specialized financial services companies.

Role: Claims Operations Team Leader

The responsibilities:

  • Management of a team of 4 people
  • To assess and process claims within the PPI portfolio according to relevant policy terms and conditions. be able to train your team on all the operational processes
  • To actively participate to partnership(s) management for your country of operation
  • To actively manage the TPAs for your country of operation
  • To monitor and control SLAs, quality indicators, and give regular feedback including corrective actions expected in case of decreased quality
  • To organise regular training sessions with TPAs
  • To identify with your team individually their strengths and their areas for improvement
  • To own the customer contact and continually improve all aspects of the customer contact
  • To communicate on the teams work, successes, process improvement and innovations
  • Quality Management: To manage and own the internal and external quality results and continue to improve those results on an ongoing basis

The requirements:

  • Insurance experience is a necessity – preferably of a claims nature
  • Fluency in Polish is essential
  • Some level of Team Leader experience
  • Experience in allocating tasks to people
  • Experience in giving feedback to people
  • Experience doing performance reviews with team members
  • Must be comfortable representing the company at a higher level
  • Must be able to build relationships with partner

If you are interested in moving to this exciting opportunity, please submit your CV through the link provided or reach out to miho.lucic@cpl.ie


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Miho Lucic

Recruitment Consultant miho.lucic@cpl.ie
  • Salary: 42000 - 50000
  • Location:Dublin City Centre
  • Type:Permanent
  • Category:Insurance
  • Ref.no:JO-1811-420423_72