Polish Customer Support Executive | 27K | D18

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Job Description

Polish Customer Support Executive required!

Would you like the opportunity to work as a Customer Support Executive for a Global Gaming Platform and help deliver world-class support?
The role as a customer support executive is to resolve users’ issues by means of a first-time fix or appropriate remote support. You will work within and promote the company’s Values – Customer Focus, Accountability, Respect, Effective Communication and Empowerment.

Duties

  • To handle queries via the client’s tools and systems (currently via ticket, or occasional email), in relation to user Accounts, potentially Billing questions, Purchase issues, Customer Order Management (changes, delays, non-deliveries, logistics), Technical and Game support.
  • To pay attention to suspicious activities or contacts
  • To assist with new hire mentoring and integration, as the team grows. 

Competencies

  • Good communication skills, and highly customer-focused
  • Good organisational skills
  • Be Analytical and solution focused
  • Excellent attention to detail

Essential Skills

  • Fluency in Polish with excellent spelling, grammar and punctuation.
  • Leaving certificate, or equivalent, and minimum of 12 months’ Customer Support experience
  • Ability to deliver information at customer’s knowledge level in an understandable manner
  • Strong interpersonal skills, with an ability to think independently and follow through effectively
  • Must possess excellent PC and keyboard skills (gaming experience is not required)

Location: Sandyford, D18
Salary: €27,120
Flexibility in relation to working hours is required based on business requirements. 

Apply TODAY, or for more information, please contact me on Susanne.Mannion@cpl.ie

Apply via LinkedIn

Susanne Mannion

Recruitment Consultant susanne.mannion@cpl.ie