Job Title Contract Support, Part-time
Based Longmile Road, Dublin 12
Working hours 21 hours weekly, Monday Friday (times negotiable)
Status Initially 12 month fixed term contract directly with the employer with possible extension
Salary circa 15.00 per hour (€16,500 annually)
Reports to Contract Manager
Experienced administrator / PA / Document Controller with some exposure to accounts duties such as invoicing, monthly billing sought to support the Contracts manager and team.
We are looking for an energetic person with quick learning abilities with experience that transitions efficiently into this role.
MAIN DUTIES AND RESPONSIBILITIES
1 Understand procedures and processes and operate them to the required standard. Examples of these are:
Ensure compliance to policies and procedures.
Ensure that sales invoices are raised in a correct and timely manner.
Raise purchase orders in line with company requirements.
Raise service orders.
Enter engineers timesheets and expenses.
Approve vendor invoices.
Answer emails and telephone.
Assist the Contract Manager in the management of WIP and debt.
Understand contracts, including scope, SLA, P&L and terms & conditions.
Assist the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
Management of helpdesk and asset management systems
2 Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
3 Manage computer aided facilities management platform and support the financial management platform.
4 Positively respond to both our internal and external customers through effective communication and personal accessibility.
5 Achieve results within quality & time restraints.
6 Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
7 Actively participate in a diverse and effective team.
8 Convey messages and ideas clearly and openly. Involve people and influence decisions.
Higher educational qualification or relevant considerable experience.
Training [Essential] Fluent PC based skills, with experience in Word/Excel and Outlook intermediate to advanced level.
CAFM & Finance Management systems experience.
Experience [Essential] 2 years experience in a similar role or performed similar duties.
[Desirable] Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
Some financial / accounting experience would be an advantage.
Aptitudes Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills.
Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy.
Excellent time management and organisational skills.
Commitment to continuous improvement.
Ability to work as part of a team, as well as independently.
Character Committed to customer service delivery.
Reliable and committed.
Confidential and discrete approach.
Calm manner, able to work under pressure and with changing demands ` and priorities.