Cpl are excited to partner with Moz to recruit a team of high calibre Onboarding Specialists for their new team in Cork City Centre.
Moz is a software organisation that provides inbound marketing and marketing analytics software subscriptions. Their aim is to simplify SEO for the marketing industry.
Reasons to Apply:
- Amazing team culture with a relaxed and welcoming environment
- Opportunity for variety, creative thinking and development
- Flexible and trusting working environment
- €3,000 Paid Holiday Bonus!!
Main aim of the Onboarding Specialists:
- You will support new customers in their first months of using the service, and take their user experience from good to great!
- You will establish the customer goals, set up demonstrations of the system and educate users on how to get the most out of their package
Key responsibilities of the role:
- Welcome new customers via email, phone and live demonstrations of the tools
- Establish the customer’s goals and introduce them to the best training resource available to them
- Investigate customer problems and provide helpful solutions and resources
- Communicate clearly with other members of the customer success team to provide a seamless customer experience
- Support on other high-profile projects that help with increasing retention and improving the efficiency of team processes
The successful candidate:
- The ideal candidate will have worked with Software Products in the past and can demonstrate an interest and a flair for technology.
- Experience with customer service and workflow coordination in a fast paced environment
- Experience in software training would be an advantage but not an essential requirement
- Excellent communicator with the ability to use initiative and offer solutions to customers based on their needs
- Desire to work in an ever-changing and forward thinking environment
- Familiarity with online marketing is a plus
- Some degree of flexibility to accommodate customer schedules is a plus
12 month Fixed Term Contract
To apply for this exciting opportunity, please send your updated CV to Grace.Lynch@cpl.ie