Norwegian, Dutch Level 1 Tech Server Support

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Job Description

We are looking for candidates with strong interest in IT along with willingness to learn and grow within the company.

Key aspects of the role include:

  • Providing first-line technical support 
  • Working remotely to diagnose and solve customer problems over the phone, via web collaboration and email
  • Dealing with enquiries which can vary from product feature or specification queries to repairs and part replacements.
  • Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.
  • Delivering on individual performance metrics and customer service related targets
  • Taking responsibility to deliver a high degree of customer service satisfaction, combined with a passion for learning and developing your technical competencie

 You're an ideal fit if you have:

  • Written and oral fluency in English and Norwegian or Dutch
  • Excellent communication and customer service skills
  • Proven record of exceptional customer satisfaction ability
  • Talent for analytical thinking and problem solving
  • Demonstrated passion for technology and a keen learning ability
  • A high degree of flexibility to change in a fast-paced working environment
  • The ability to work as part of a strong and collaborative team
  • An eagerness and willingness to develop core IT competencies and a proactive approach to personal development
  • A clear, personable, kind, and informative communication style

Your technical ability should reflect:

  • An understanding of Industry Standard Servers and basic server architecture
  • Knowledge of PC/Server hardware components and their functions
  • Some experience with Windows Server or relevant Linux distro
  • Basic knowledge of Networking and SAN
  • Basic understanding of IT infrastructure and services

Benefits include:

  • Full time permanent positions
  • Health & Pension benefits
  • Onsite gym and canteen
  • Training and certification opportunities
  • Quarterly reward programs for high performers
  • Opportunities for advancement

 

Apply via LinkedIn

Dali Lee

Manager 016146189 Dali.Lee@cpl.ie