Multilingual Quality Analyst

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Job Description

Job Description

Main Responsibilities:

- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European markets.

- Conduct root cause data analysis and summary.

- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.

- Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions.

- Conduct coaching and calibration sessions to the Content Moderation teams across the Europe to ensure that operational policies and processes are being applied consistently.

- Enhance moderation policy and community safety continuously.

- Fluent in one more of the following languages; English, German, Spanish, French, Finnish, Romanian, Hebrew, Polish.

Job Requirements:

- Bachelor’s Degree or equivalent education/experience, advanced degree is preferred;

- At least one-year experience working on content quality, safety or policy in a major tech or media company.

- Deep understanding of European online safety, privacy, and expression issues.

- Strong attention to detail and ability to work independently.

- Proven track record of working with co-workers across different countries is preferable but not required.

Reference ID: JO-2003-448142

Job Types: Full-time, Contract, Permanent

Salary: €35,000.00 /year

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Stephen Molloy

Principal Team Lead Stephen.molloy@cpl.ie