Motor Claims Handler – Dublin 16

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Job Description

Servisource Recruitment are seeking to recruit a Motor Claims Handler for their client. a large Insurance Company based in Dublin 16 on a temporary full time contract of 3-6 months. 

Salary is negotiable dependent on experience. 

Roles & Responsibilites: 

  • Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible. 
  • Handling all incoming communication  to ensure the effective resolution of all claims
  • Dealing with all incoming correspondence from claimants, assessors, garages, solicitors and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hire
  • Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
  • Negotiating settlements of claims in a professional and fair manner with all interested parties.
  • Handling an assigned workload of claims through to final settlement
  • Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately. 
  • Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA’s
  • Managing personal performance targets to ensure all personal and team targets are met
  • Carrying out such duties as management may require from time to time.

Essential Criteria:

  • A minimum of two years claims handling is essential.
  • APA/Grandfathered status, ideally working towards CIP.
  • Customer-focused and ability to agree ‘win-win’ situations.  
  • Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.
  • Methodical & structured approach to work demonstrating good problem solving skills.
  • Excellent negotiation and decision making skills.
  • Ability to work on own initiative.
  • Flexible with the ability to manage and prioritise the workload in order to fully deliver on objectives.
  • Excellent communication & telephone skills
  • The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.

If you feel this might be the right role for you, then please email your CV to lmcloughlin@recruitisland.ie quoting Claims Handler and JO-1811-419334 in the subject bar. If you would like more information then alternatively, please call Lauren on 042-9368324. 

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