Library and IT Service Desk Supervisor

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Job Description

Library and IT Service Desk Supervisor - Galway

This successful candidate will be required to manage the Library and IT Service Desk Team, ensuring the service desk is manned efficiently on a daily basis and the back office duties are carried out efficiently and effectively. They will produce a weekly team rota, and will be required to respond to escalated queries e.g. user account issues, disputed fines etc. and handle complaints if they arise.

Essential Skills Required:

  • Proven work experience as a Help desk manager
  • Team management skills and experience
  • Hands on experience with help desk and ticketing systems
  • Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Modifying and creating workflows
  • Experience in delivering training to staff

Previous experience in:

  • Windows Desktop (7,10) and supporting Microsoft Office 2010/2016 and/or Office 365 Apple Mac desktop/ MacBook / iPhone
  • Library IT Systems (desired)
  • WiFi client configuration

Job Responsibilities:

  • Day to day management of the Library and IT Service desk team and management of the daily and night time roster
  • Act as a point of escalation for the team with queries they are unable to deal with, these may be technical, or Library related. Ensure service requests are dealt with in a timely manner.
  • Liaise with ISS (IT Support) to ensure IT systems and services are available, communicate any downtime/outage with Library staff and customers
  • Liaise with Library staff to ensure Library systems and services are available, communicate any downtime/outage with Library staff and customers

For an immediate interview please forward your CV using the link provided

Or call Cpl Galway on 091507500 for more information

Visit www.cpl.ie for more IT Jobs

Apply via LinkedIn

Nicole Travers

Recruitment Consultant +353 91 507522 nicole.travers@cpl.ie
  • Salary:Negotiable
  • Location:Galway
  • Type:Contract
  • Category:Technology & IT
  • Ref.no:JO-1902-424319_8