Japanese Customer Care Specialist

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Job Description

Customer Care Expert – Japanese speakers – Dublin 

Fast-growing online platform expanding their business in Dublin!

They are looking for experienced Customer Service professionals for the Japanese market.

Daily tasks will include:

  • Provide platform users with technical solutions via e-mail.
  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
  • Develop and maintain positive customer relations and satisfaction. 
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
  • Work with all other departments and product teams, and liaise with them about our users’ needs.

Requirements for the role:

  • Minimum 1 year of experience in a customer service role 
  • Fluency (C2/native level) in Japanese
  • Fluency (C1 or higher) in English

The offer:

  • Competitive salary based on experience (will be discussed on the interview)
  • Great opportunity for career progress under the globally-know brand

Salary: Negotiable, based on experience

Contract: permanent, directly with the client

Location: Dublin 

Start date: Preferably ASAP, possible to discuss, with options for online onboarding during Covid-19 crisis

Please apply for this role by sending your CV to Aoife Eakins at aoife.eakins@cpl.ie

Apply via LinkedIn

Aoife Eakins

Recruitment Consultant 01 4825548 aoife.eakins@cpl.ie