Italian-French Finance Support – Multilingual jobs

  • Permanent
  • Trigon House, Arena Road, Sandyford, Dublin 18, Ireland
  • 22000.00 - 22000.00
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Job Description

Job Description:

The mission of the team is to provide financial services to customers of a global bank, provision of information, resolution of queries, communication with internal customers and handling of complaints.

The key objective of the Customer Support Executive is to use a logical problem-solving approach to resolving customer problems and inquiries. Such issues are currently submitted via remote tickets on the client’s system.

This will be achieved through continuous learning, focused problem-solving, and the resulting provision of high-quality customer experiences.

All applicants should be willing to work variable shift patterns if requested.

Key Responsibilities and Duties

  • To contribute individually, and as a team member, to demonstrating excellent Quality and Productivity standards that meet, or exceed, client requirements.
  • To provide users with solutions through information-gathering, analytical troubleshooting and query research 
  • Provide Information on Pension Payments and payment methods
  • Handling requests on missing payments
  • Provision of information on cheques
  • Provision of movements carried out
  • Provide consultancy concerning the most efficient methods of payments available
  • Provide customers with information on the choice of payment methods

 

Essential Skills and abilities:

  • Ability to function in a fast-paced environment where the standard of quality and timeliness are established
  • Must possess excellent PC skills
  • Must be goal orientated
  • Ability to speak, read and comprehend appropriate language(s), including English and possess good verbal communications skills
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Attention to detail

Your Profile :

  • Successful completion of relevant certificate/diploma/degree course: Banking, Accounting or Business Studies
  • Fluency in Italian, French
  • Minimum 1-year experience in a customer service environment, preferably in a finance, banking, payments or pensions sector
  • Excellent knowledge of Microsoft Office products

The Position : 

  • Location: Trigon House, Arena Road, Sandyford, Dublin 18, Ireland
  • Working hours: 7am - 4pm / 9 am - 5 pm  (Monday to Friday)
  • Language: French and Italian /English
  • Contract: Permanent with Covalen
  • Salary: €22,000 yearly + up to €150 per month based on performance

Benefits :

  • April Ireland (Healthcare) – Bronze Level
  • EAP (Employee Assitant Program)
  • Travel Saver
  • PRSA Scheme
  • Bike to Work Scheme
  • Multi-cultural work environment 
  • Great career progression!

Feel free to contact via e-mail: Amandine.Herta@cpl.ie or call: +353 1 614 6043

Apply via LinkedIn

Amandine Herta

Recruitment Consultant 01 614 6043 Amandine.Herta@cpl.ie
  • Salary: 22000.00 - 22000.00
  • Location:Trigon House, Arena Road, Sandyford, Dublin 18, Ireland
  • Type:Permanent
  • Category:Language Skills
  • Ref.no:JO-1904-428561-23