Italian Customer Service Specialist

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Job Description

Our client are a leading healthcare company based in Galway and are looking to recruit an Italian Customer Service Specialist for their European Headquarters in Galway. The position requires a Customer Service Representative to work in our customer service department handling Global customer inquiries.

Responsibilities include:

  • Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
  • Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
  • Representing the company in a professional, courteous and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures
  • Working in a safe manner at all times
  • Reporting to the Customer Service Team Leader


Requirements include:

  • Native language speaker of Italian and another European language.
  • Fluency in spoken and written English
  • Minimum 2 years experience working in a Call Centre or Customer Service department
  • Strong communications skills
  • Excellent telephone and customer service skills


For more information on the role, please contact Paraic Callinan on paraic.callinan@cpl.ie or call 091507512.

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Paraic Callinan

Recruitment Consultant +353 91 507512 paraic.callinan@cpl.ie