Our client are a leading healthcare company based in Galway and are looking to recruit an Italian Customer Service Specialist for their European Headquarters in Galway. The position requires a Customer Service Representative to work in our customer service department handling Global customer inquiries.
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
- Representing the company in a professional, courteous and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures
- Working in a safe manner at all times
- Reporting to the Customer Service Team Leader
- Native language speaker of Italian and another European language.
- Fluency in spoken and written English
- Minimum 2 years experience working in a Call Centre or Customer Service department
- Strong communications skills
- Excellent telephone and customer service skills
For more information on the role, please contact Paraic Callinan on firstname.lastname@example.org or call 091507512.