IT Support Technician

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Job Description

IT Support Technician

A position has become available within our client’s global manufacturing facility/plant in Mayo for an experienced IT Support Technician reporting to support their IT environment locally and globally.

This role will involve Level 1 and Level 2 support of our client’s IT Infrastructure. You will work as part of a local team and a larger global team in a fast-paced environment. This is a good opportunity for someone with strong IT analytical skills, dynamic problem solving, multi-tasking and excellent customer communications to work in a global environment. Excellent opportunity to advance your IT skillset and career.

Job Responsibilities:

  • Provide IT support to office and production floor Associates.
  • Work as part of a team to solve/escalate issues as they arise and meet defined metrics/benchmarks.
  • Excellent customer service skills i.e. Desk side and remote.
  • Utilization of ITIL based ticketing system.
  • Support PC deployments, printers, HHT’s, Cisco IPT phones, SfB, Polycom Video Conferencing.
  • Travel to global sites if required.
  • Ability to understand and implement IT operating procedures.
  • Active Directory, Networking and Server Architecture fundamentals.

Qualifications & Experience Required:

  • 2+ years working in a similar role.
  • A degree in an IT related discipline.
  • Strong customer communication skills.
  • Microsoft or Cisco certification desirable.
  • Troubleshooting skills of IT hardware and software systems e.g. PC/Printers/Mobile Devices
  • Ability to troubleshoot multiple issues at one time
  • Understanding of Network Infrastructure e.g. LAN, WAN
  • Ability to conduct research into PC issues and products as required.

For more information contact Martin Connell on 091 507 507 or email an updated CV to For more IT jobs visit



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Martin Connell

Recruitment Consultant +353 91 507507 / +353 87 1033674
  • Salary:Negotiable
  • Location:Galway
  • Type:Permanent
  • Category:Technology & IT