IT Support Technician-Galway City

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Job Description

Responsibilities:

  • To provide first point of call support for all Information Technology and Telecoms requests for service.
  • To provide immediate remedial action where possible. To act as liaison between support requestor and Senior IT support when issue cannot be immediately resolved.

Key Deliverables:

  • Provide general IT support and maintenance to internal and external staff.
  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Answer all incoming phone calls helping external and internal staff with faults.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • Writing procedural documentation.
  • Supporting the roll-out of new applications.
  • Setting up new users, accounts and profiles and dealing with password related issues.
  • Prioritising and managing many open issues at one time.
  • Rapidly establishing a good working relationship with customers and other professionals (e.g. multiple Department Supervisors).
  • Keep abreast of new technology to ensure we are utilising the best methods for our staff.
  • Full participation in the on call rota when required that works on a 24/7 basis.
  • To ensure that all regulatory guidelines are adhered to, for example PCI.

Experience/Technical Knowledge:

  • Previous experience of working in a 1st line support environment Min. 1 year
  • Proven knowledge of the following packages.
  • Microsoft Windows Server 2008/2012 R2.
  • Active Directory user administration.
  • Microsoft Windows 7 Professional.
  • Microsoft Windows 10.
  • Active Directory.
  • Experience of Avaya Telephony systems.
  • Knowledge, exposure and/or competence with Exchange Management Console, Group Policy Management Console, DHCP, and/or LANDesk, would be highly advantageous.
Apply via LinkedIn

Paraic Callinan

Recruitment Consultant +353 91 507512 paraic.callinan@cpl.ie
  • Salary:Negotiable
  • Location:Galway City
  • Type:Permanent
  • Category:Technology & IT
  • Ref.no:JO-1912-443122_3