German Technical Support Engineer-Galway City

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Job Description

Our client, a global Fleet Management, company requires a German Technical Support Analyst-Tier 2. Our client are looking for a candiadte who has expeirence of working with customers in a technical capacity, and ensure that they can deal with customers over the phone, through email and also remote control. At least two years of experience required for this role, which is a Monday-Friday based position and offers an excellent salary. 


Job Responsibilities:
-Develop and maintain a complete understanding of our products and ongoing releases

-Customer liaison via phone, email or remote control
-Technical fault analysis & troubleshooting
-Answer calls and e-mails in line with team KPIs
-Keep customers (external and internal) informed of the status of their helpdesk issues
-Monitor performance of installed software and hardware products
-Respond quickly to urgent issues, escalating to product development team where required
-Provide training / create documentation as needed

Required Skills
-Fluent German and English speaker
-Understanding of PC networking hardware/software concepts
-Knowledge of Windows 7/10/Server 2012 standalone and in a network environment
-Familiarity with SQL/MS SQL server and databases
-Ability to perform root cause analysis and replicate and test problems in multiple environments
-Excellent verbal and written communication skills
-Excellent team Player

Desired Skills
-Familiarity with Citrix platform
-Experience with customer facing support
-Experience in the trucking industry

Apply via LinkedIn

Paraic Callinan

Recruitment Consultant +353 91 507512 paraic.callinan@cpl.ie
  • Salary:Negotiable
  • Location:Galway
  • Type:Permanent
  • Category:Technology & IT
  • Ref.no:JO-1901-423123_40