German – Quality Analyst

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Job Description

Quality Analyst

I am currently looking to recruit a Quality Analyst with fluent German.

The QA must monitor, evaluate, counsel, and document employee’s quality performance for a well-known gaming platform. The QA will work closely with management to support and drive Quality results of the team.

Position is based in Sandyford

-Start date for this role is February 2019, BUT Interview process is starting now! –

 

Key Responsibilities and Duties

  • Monitors and enhances employee performance through data-gathering and report generation.
  • Provide information and support to the trainers, as and when required.
  • Work with TL’s in preparing various projects aimed to drive Quality and operational delivery.
  • Provide feedback on Policies in order to enhance Quality.
  • Monitor contacts / tickets of assigned agents
  • Performs administrative duties as needed.

 

Competencies

  • Quality Awareness
  • Excellent Communication skills
  • Analytical and problem-solving skills
  • Good Time Management skills
  • Ability to drive improvements within a Team

 

MINIMUM REQUIREMENTS

  • Qualification or relevant experience in Quality
  • 2 + years’ experience working in quality environment
  • Excellent communication skills in the English language, both written and spoken
  • Be highly fluent in the required supported languages with excellent spelling, grammar and punctuation
  • Able to work independently and collaboratively; must be able to manage multiple projects simultaneously.

Flexibility on working hours is required based on business requirements

Are you looking to change your job in 2019? This is a great Opportunity!!

APPLY TODAY!

Apply via LinkedIn

Susanne Mannion

Recruitment Consultant susanne.mannion@cpl.ie
  • Salary: 35000 - 35000
  • Location:Sandyford
  • Type:Permanent
  • Category:Jobs with Language Skills
  • Ref.no:JO-1811-420422 sm