German & Dutch Speaking Customer Service

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Job Description

German & Dutch speaking Telecommunication and Billing Customer Service representative 

Location: 
Dublin 12, Ireland 

Job type: 
Permanent Full-time 


Function description: 
A Billing CSR’s objective is to answer calls directly from customers and to resolve customer queries correctly and in a timely manner. 

Main duties: 
• The full day will be spent answering calls directly from the customer
• Calls must be answered and dealt with in a timely and professional manner. 
• Resolve customer queries whilst on the call where possible raising adjustments where relevant. 
• A reference number must be given to the customer for every query logged. 
• The history of the customer’s account checked to ensure no duplicate work is caused. 
• Notify other departments of their errors so incoming queries will reduce. 
• Educate customers of their errors. 
• Meet set targets on a daily basis. 
• Responsible for any additional tasks given. 


Skills required: 
• Fluency in required German/Dutch written & spoken is essential 
• Fluency in English both written & spoken would be an advantage 
• Be efficient 
• Be a logical thinker 
• Able to work in a targeted environment. 
• Work well in a team 
• Minimum requirement of a leaving certificate or equivalent qualification. 
• Some experience in a similar work environment would be an advantage 

Computer skills: 
• MS Office package (especially Excel) 
• Keyboard skills

Apply via LinkedIn

Matthew Moan

Senior Recruitment Consultant 01 500 5912 matthew.moan@cpl.ie