German Customer Service Specialist-Galway

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Job Description

Our client, a global multinational pharmaceutical company are seeking a Senior German Customer Service Specialist in a full time role in Galway. The position is a Monday-Friday position and is regular office hours. The successful candidate will work closely with the management team providing guidance and support on systems, processes and performance improvement. The main responsibilities of this role fall into 3 categories: 

Responsibilities and Duties

• Process all orders received via CRM system from each LRD
• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
• Review and maintain customers open orders on a daily basis
• Investigate and resolve order processing issues reported by customers or as requested by Abbott Galway employees
• Responsible for all facets of assigned customers (ROI)
• Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
• Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
• Stay current with inventory levels and requirements
• Responsible for making sure any customer account changes are communicated to relevant owner (Sales team)
• Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
• Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
• Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
• Complete all customer or staff requested reporting
• Develop and maintain customer(ROI) and Abbott Galway employee relationships
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Other duties as assigned


• Proficient in MS Word, Excel and Outlook
• Good keyboarding and typing skills
• Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
• Effectively collaborate with others
• Communicate professionally
• Work independently and on a team
• Work effectively in a fast-paced environment with shifting priorities
• SAP or other ERP system experience a significant advantage
• Previous customer service experience in the healthcare industry preferred
• Fluency in a second European language is a distinct advantage

For an immediate interview please forward your CV using the Apply button

Or call Paraic Callinan on 091507512/ email for a confidential conversation

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