German Customer Service Admin (Career Start)

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Job Description

In this role you will act as a primary contact for customers, processing daily orders and taking the full responsibility for the customer experience by managing the end to end order process. This role will give you constant challenges and scope to learn in an open, friendly and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development.

Responsibilities:

  • Ensuring all orders received are processed accurately and promptly upon receipt
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements
  • Provide basic product information
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily
  • Process returns
  • Following and implementing all company policies and procedures                                                                     

Personal and Professional Requirements

  • Have either experience or a strong interest in working in a Customer Service environment
  • You will have a high sense of responsibility and be personally committed to and actively working towards continuously improving yourself
  • Good organisational skills
  • Excellent interpersonal and problem-solving skills
  • Team player who can assist colleagues in their contribution to achieving business goals
  • Display empathy and ownership in handling customers' queries and complaints
  • Proactive and positive can-do-mind-set with the ability to take on multiple tasks in a busy environment

Educated to leaving certificate standard or equivalent or proven experience in a customer service environment (face to face or phone based service)

  • Proficient PC user with knowledge of MS office tools
  • SAP knowledge is an advantage but not essential as full training is provided
  • Fluency in German and strong level of English

Interested? Please apply by the following link!

Apply via LinkedIn

Hermann Marx

Recruitment Consultant + 49 89 38037841 hermann.marx@cpl.ie