French Speaker Customer Service Waterford

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Job Description

I am looking to speak with a French and English speaker who would be interested to join the customer and technical support team of our global Waterford based company.

Company: Global Financial Services Leader

Role: French/English IT Customer Support

Duties and responsabilities:

  • Providing first-level support on IT needs, in a friendly, customer oriented manner
  • Troubleshooting issues
  • Logging, tracking, prioritising and ownership of all contacts received to the Service Desk
  • Responsible for timely follow-up on outstanding tickets
  • Developing and maintaining solutions within the knowledgebase
  • Working with other IT Teams to help resolve outstanding issues

Skills/Experience required:

  • 3rd level Cert/High School
  • Contact Centre/Customer support experience is an advantage but not a necessity.
  • Customer focused
  • Fluent in both French & English
  • Solution orientated
  • Demonstrates clear and professional communication skills

Salary and Benefits:

  • Salary based on experience
  • 22 Days Annual Leave increasing to 25 based on length of service
  • Maternity Leave, Paternity Leave, Parental Leave
  • Reimbursement for Gym membership annually
  • Private Health Insurance cover
  • Study Assistance Programme
  • Wellness programme, GP Scheme, Flu Vaccines, Eye Care Scheme

If you are interested in moving to this exciting opportunity, feel free to send your CV directly to miho.lucic@cpl.ie or submit though the link provided.

Apply via LinkedIn

Miho Lucic

Recruitment Consultant miho.lucic@cpl.ie