Fluent French Content Review Job

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Job Description

Top Reasons to work as a Community Operations Analyst

  • The job requires no previous experience. As it is an entry-level position, it is open to all backgrounds.
  • An early opportunity to enter a career in the growing social media industry
  • Extensive, well-structured training and on-boarding programme will be provided
  • Permanent contract
  • Great career advancement and career progression opportunities
  • A fun, friendly and diverse environment on-site
  • Free canteen, meals, beverages on-site 
  • Healthcare and Pension Contributions
  • Free Taxi allowance for evening shift
  • Access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

Summary

Community Operations Analysts review published online social media content and harmful accounts that affect millions of users world-wide. We are currently hiring individuals to join the Cpl team to deliver high-quality service for our social media client.

Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about client’s products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right
  • Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognise trends and patterns and escalate issues outside the company policy to the global team.

Skills and Attitudes

  • Fluency in French and English
  • Cultural understanding of the market (French region)
  • Communication and Organisational skills
  • Problem-solving skills
  • Target-driven
  • Passion to deliver brilliant customer-service

Benefits

  • Free canteen, food and snacks
  • Healthcare and Pension Contributions
  • Free Taxi allowance for evening shift
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

Working Hours

  • Permanent contract
  • Full time: 40hrs per week
  • Hours: Day shift: 9.00am - 5.30pm

Requirements

  • Fluency in English and French
  • Eligibility to work in Ireland (Irish citizenship OR EU Passport OR Stamp 4).

If you are interested in this role, please send your CV to gabriel.mamaradlo@cpl.ie. Please don't hesitate to get in touch, regarding language speaking positions.

Apply via LinkedIn

Gabriel Mamaradlo

Recruitment Consultant 01 614 6070 Gabriel.Mamaradlo@cpl.ie