Finnish Technical Support Engineer | Dublin

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Job Description

Finnish Technical Support Engineer Needed in Dublin

Become a valued member of the Technical Support Design Modeling Team based in Dublin. This team is dedicated to providing excellent technical support and enabling successful user outcomes through a proactive, services-based business model that is in alignment with their users’ needs and increases the adoption of their products and services worldwide.


  • Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
  • Enabling successful user outcomes through a proactive support (e.g. User Advancement Program).
  • Building a strong relationship with the user to become a "trusted advisor".
  • Identify consumption gaps in product and conveying user feedback to product development team.
  • Serving as primary support liaison between company and user for urgent support issues.
  • Perform follow up, testing, and troubleshooting of products.
  • May travel to User sites on occasions.


  • Experience with CAD, modeling or rendering software is required.
  • Excellent Finnish & English verbal and written communication skills.
  • Civil Engineering degree or experience in road, rail, and site design advantageous.
  • Ability to resolve application problems via Community interactions (forums), telephone, e-mail, and Internet chat support.
  • Strong technical skills
  • A level of technical knowledge in Windows operating systems and Microsoft Office.
  • Ability to understand user's environment to offer most effective workflow.
  • Must be self-motivated and proactive, possessing strong desire to learn.

Company Offers

  • Competitive Salary and excellent benefits.
  • Collaborative and cooperative working environment.
  • Being part of the world-leading software company providing solutions for architecture, engineering and construction.
  • The opportunity to work within a multi-lingual and diverse environment.
  • City Centre location with excellent transport links.
  • A friendly, collaborative and supportive team environment.

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Susanne Mannion

Recruitment Consultant