Are you interested in digital currency?
Are you looking for a chance to join the next Google?
This is the chance for which you are searching!
The client is a Fin-tech start-up from the US. It provides a digital wallet and exchange platform that allows merchants and consumers to buy and sell cryptocurrency.
You will have the opportunity to establish a Dublin team which expect to grow double the size in a year. It involves a significant potential to grow the company.
- Responsible for providing support for their users and serving as a senior domain expert for a particular scope of work or product across multiple channels.
- Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations.
- Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
- Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures.
- Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.
- Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions.
- Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
- Continuously add value through effective project management, ruthless prioritization and efficient execution.
- Motivated by the mission and creating a seamless support experience for our global customer base.
- Must work in a defined shift, as required by the business.
- Minimum of 4 years of relevant experience in financial services, technology and/or customer support.
- Experience with payments, fraud, account access, trust and safety or other relevant operational domains.
- Experience with different channels of support, including voice, e-mail, social and/or chat.
- Fantastic communication skills in order to operate across multiple departments and stakeholders.
- Fluent in one of the languages (French, German, Russian OR Dutch)
If you have any question about the position, please feel free to contact me (Dali.email@example.com)