Financial Support Analyst in a Fin-tech Start-up

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Job Description

Are you interested in digital currency?

Are you looking for a chance to join the next Google?

This is the chance for which you are searching!

 

The client is a Fin-tech start-up from the US. It provides a digital wallet and exchange platform that allows merchants and consumers to buy and sell cryptocurrency.

 

You will have the opportunity to establish a Dublin team which expect to grow double the size in a year. It involves a significant potential to grow the company.

 

 

 Responsibilities:

  • Responsible for providing support for their users and serving as a senior domain expert for a particular scope of work or product across multiple channels.
  • Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations.
  • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
  • Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures.
  • Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.
  • Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions.
  • Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
  • Continuously add value through effective project management, ruthless prioritization and efficient execution. 

 

Requirements:

  • Motivated by the mission and creating a seamless support experience for our global customer base.
  • Must work in a defined shift, as required by the business.
  • Minimum of 4 years of relevant experience in financial services, technology and/or customer support.
  • Experience with payments, fraud, account access, trust and safety or other relevant operational domains.
  • Experience with different channels of support, including voice, e-mail, social and/or chat.
  • Fantastic communication skills in order to operate across multiple departments and stakeholders.
  • Fluent in one of the languages (French, German, Russian OR Dutch)

 

If you have any question about the position, please feel free to contact me (Dali.lee@cpl.ie)

Apply via LinkedIn

Xiaoli Li

Senior Recruitment Consultant dali.lee@cpl.ie
  • Salary: 0.00 - 0.00
  • Location:Dublin City Centre
  • Type:Permanent
  • Category:Banking & Financial Services
  • Ref.no:JO-1807-413605DL_8