English Speaker Quest Support (30-35K)

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Job Description

As a Tech Support Analyst, you will be supporting a worldwide leader in technology management offering a portfolio of professional, cloud and managed services.

You will resolve the remote user’s IT problems by means of a first-time fix or by dispatching for on-site support, responding to clients requiring technical support. 


  • Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various hardware and software technologies from multiple vendors.
  • Email and Office365 systems management.
  • Trouble Shoot Remote Access
  • Configure & Manage Desktop Applications
  • Remediate SAN issues
  • Management of Back-up / restores services.
  • Configure & Manage Anti-Virus and Malware solutions.

Knowledge & Skills:

  • 3+ years Industry experience of supporting enterprise level delivery of IT Technical support services.
  • Bachelor's Degree in Computers or another equivalent field experience.
  • Previous Experience in Office 365 and Active Directory.
  • Strong understanding of IT systems fundamentals and system management tasks.
  • Strong understanding of network concepts, TCP/IP stack and common Internet protocols.
  • Prior experience in a 24 x 7 Network Operations Center in a large-scale Data Centre Environment.
  • Must be reliable and dependable, self-motivated and a willingness to learn and contribute to building a successful Technical Support Services team.
  • Current industry standard certifications such as CCNA, CCNP, VCP-DC, MSCE, Security + and RHE.
  • Ability to handle multiple concurrent site issues and remain calm under high-pressure situations
  • Enjoys a challenging yet rewarding environment.
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