Dutch – Ad Quality Escalation Specialist

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Job Description

This is a great opportunity to join one of the biggest technology companies in the world. If you have passion or interest in the Tech Industry and Online Marketing, then keep reading. As an Ad Quality Escalation Specialist, you will be a member of a dynamic team that manages content validation and compliance for the Network.

Responsibilities:


Complete review of written and visual content (search advertisings) based on network policies and guidelines, meeting the quality bar and exceeding KPI’s, including but not limited to:

  • Content risk & quality review for Search Advertising  
  • Escalation/ticket handling: liaise with various teams and partners to resolve editorial/policy issues
  • Visually navigate and review accounts and image or text-based content
  • Effectively follow processes and guidelines and work collaboratively to solve problems
  • Process documentation
  • Identify opportunities to improve customer & partner experience
  • Help foster innovation in tools and processes to make the team more effective and efficient

KPIs:

  • Decision quality and accuracy
  • Performance to SLA

Requirements:

  • Fluency in English is essential
  • Third Level Education degree
  • Strong attention to detail - ability to review data with accuracy and complete audit processes
  • Ability to think analytically and to set clear priorities, with very strong organizational, issue resolution, and decision-making skills required
  • Ability to make independent, high-quality decisions and stand by them
  • Excellent communication skills; including oral, written and presentation
  • Ability to contribute ideas and improvements in team meetings
  • Team player - ability to partner with other teams within an organization as well as adaptability to work in a multi-cultural team, with people from many different countries in the world
  • Ability to be flexible and quickly adapt to changing business needs and processes
  • Enthusiastic, proactive attitude with a strong willingness to learn
  • Excellent customer service
  • Creative problem solving
  • Workflow/process documentation
  • Need to be comfortable working with sensitive and offensive material

On the offer, besides great structured training and career development, you will also have: 

  • Opportunity to be part of a great, friendly, multicultural team in one of the leaders in the IT industry
  • Health Insurance and Annual Bonus
  • 25 Paid Holidays + 9 Days Bank Holidays
  • Working from home scheme – once you pass on your probation you can work from home up to 12 days a year + flexibility around Christmas time.
  • Free shuttle bus available from M50 and City Centre / shuttle bus available from Dart Station/ 5 min walking from Luas Station;
  • Monday to Friday - Regular working hours + Flexi hours
  • Modern Facilities with subsidised canteen and free tea, coffee and soft drinks
  • Access to PRSA
  • Team activities outside working hours
  • Great options for your career development;
  • Referral Scheme Bonuses

*** EURES Relocation Support Available 

If you are interested in learning more or to apply, then contact me today on leticia.moreno@cpl.ie or by phone: +353 16146068

CplLanguage2019

 

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Leticia Moreno

Principal Consultant leticia.moreno@cpl.ie
  • Salary:Negotiable
  • Location:Dublin
  • Type:Permanent
  • Category:Jobs with Language Skills
  • Ref.no:JO-1806-410059_3